Refund Policy

Last updated: 1 September 2026.

CrimeScope offers a 30-day money-back guarantee on CrimeScope Pro. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with the email address you used at checkout, or email us at support@crimescope.uk and we will arrange it for you.

Cancellations

You can cancel your subscription at any time from the billing portal. Cancelling stops future renewals; your Pro features remain available until the end of the period you have already paid for.

Paddle's own refund policy also applies to every order.